Welcome to Genesis of Cool Springs Service Center, a trusted Genesis service center in Franklin, Tennessee, dedicated to maintaining the luxury, performance, and precision of your Genesis vehicle. Our factory-trained technicians specialize in Genesis maintenance and repair services designed to meet the brand’s exacting standards.
Service Center
Genesis of Cool Springs
From routine maintenance and system diagnostics to advanced Genesis repairs, every service is performed using manufacturer-approved procedures and technology. As a Genesis-focused dealership service center in Franklin, Tennessee, Genesis of Cool Springs Service Center takes pride in delivering personalized care, transparent communication, and an elevated ownership experience—because your luxury vehicle deserves nothing less.
Your time is irreplaceable. This makes your convenience our top priority.
For service and maintenance appointments, simply request Genesis Service Valet, and we'll come to your location of choice to pick up your vehicle and also provide you a Genesis loaner to use in the meantime. Complimentary Service Valet for the first 3 years that is effortless, at every turn.
Genesis owners get Complimentary Scheduled Maintenance* for 3 years or 36,000 miles, whichever comes first.
24/7 Roadside Assistance
Luxury Service At Anytime
Should your travel plans take an unexpected turn, our Roadside Assistance* program is there to help. Whether you need a tire change, transportation to the nearest Genesis retailer or reimbursement for certain unexpected overnight expenses, we have your back.
This benefit is available for 5 years from the date of first usage. Genesis 24/7 Roadside Assistance: 844-340-9742
Protect And Customize
For Every Adventure
Personalize your vehicle with the Genesis Accessory Collection
Find answers to common questions about Genesis maintenance, repairs, Service Valet, and vehicle care at Genesis of Cool Springs Service Center in Franklin, Tennessee.
What maintenance and repair services are available at Genesis of Cool Springs?
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Our factory-trained technicians provide routine maintenance and repair services, including oil and filter changes, brake service, battery replacement, tire maintenance, wheel alignment, and vehicle diagnostics. We also handle more involved mechanical concerns and Genesis electric vehicle maintenance. Explore our Genesis maintenance and repair services for more information.
How can I schedule a Genesis service appointment at Cool Springs?
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You can schedule service online for maintenance, inspections, diagnostics, or repairs. Provide your vehicle information and describe any warning lights, unusual sounds, or other concerns you'd like our technicians to investigate. Our service team can also help you discuss scheduling arrangements.
How does Genesis Service Valet work at Genesis of Cool Springs?
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Genesis Service Valet allows eligible owners to arrange vehicle pickup from home, work, or another approved location. Your Genesis is brought to our service center and returned after the work is completed. A Genesis loaner may also be available through the program, subject to eligibility and arrangements. Visit our Genesis Service Valet page to learn how to request the service.
How can I check whether my Genesis qualifies for complimentary scheduled maintenance?
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Genesis Complimentary Scheduled Maintenance covers select factory-recommended services for eligible vehicles. The services included depend on your model, model year, ownership eligibility, and applicable program terms. Our service team can help you review what may be covered before your appointment. See our Genesis ownership benefits for more information.
Can Genesis of Cool Springs service my Genesis electric vehicle?
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Yes. Our service center provides maintenance and diagnostics for Genesis electric vehicles, including attention to high-voltage battery systems, electric drivetrains, regenerative braking, and routine vehicle maintenance. Our factory-trained technicians can help determine the appropriate service for your model. Explore our Genesis Electric Vehicle Service information.
Can Genesis of Cool Springs help with tire wear or alignment concerns?
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Yes. Our service department offers tire maintenance and alignment services. If you're experiencing uneven tire wear, steering concerns, or other handling changes, our technicians can inspect the relevant components and recommend appropriate maintenance. Learn more about our tire and alignment services.
Can I order Genuine Genesis Parts or accessories through Genesis of Cool Springs?
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Yes. Our parts department can help you identify Genuine Genesis replacement parts and accessories compatible with your vehicle. You can submit information about the components you're looking for using our online Parts Center. Our team can assist with availability and ordering.
Where can I find current Genesis service specials in Franklin?
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Visit our Genesis service specials page to review available maintenance and repair offers. Promotions and eligibility requirements may change, so check the current details before scheduling service.
Genesis of Cool Springs Service Center is your destination for certified Genesis service and maintenance in Franklin, Tennessee. Our factory-trained technicians use advanced diagnostic technology and Genuine OEM Genesis parts to deliver precision care you can trust. From routine maintenance to detailed repairs, Genesis of Cool Springs Service Center provides a luxury service experience built around expertise and transparency.
